jilibee Privacy Policy

When you register on jilibee, we collect basic personal details including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID to confirm your eligibility as a player in the Philippines. Payment-related information such as your mobile wallet details or bank account number is collected when you make deposits or request withdrawals. We also collect technical data automatically — including your IP address, device type, browser version, and session activity — to keep the platform secure and running smoothly. All data collection is limited to what is genuinely necessary for operating the platform and complying with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for account management and financial transactions. You will always be informed of any additional data requests before they are made.

The personal data we collect is used primarily to create and manage your jilibee account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Technical data helps us detect unusual activity, prevent fraud, and maintain the overall security of the platform for all players. We may use aggregated, anonymised data to analyse platform performance and improve the gaming experience — this data cannot be traced back to any individual player. jilibee does not use your personal information to build marketing profiles or sell your data to advertisers. If we ever wish to send you promotional communications, we will ask for your explicit consent first, and you can withdraw that consent at any time. All data use is governed by the principles of purpose limitation and data minimisation.

jilibee does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary to perform those specific services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose information to regulatory authorities or law enforcement agencies in the Philippines when required to do so by law or valid legal process. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance of any such change. We will never disclose your personal information to other players or the general public. Any disclosure beyond what is described here will only occur with your prior written consent.

We use industry-standard encryption and secure server infrastructure to protect your personal data from unauthorised access, alteration, or disclosure. All financial transactions on jilibee are processed through encrypted channels, and sensitive documents submitted for verification are stored in restricted-access systems. Our security practices are reviewed regularly to ensure they remain effective against evolving threats. We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal and regulatory obligations. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised. If you believe your account security has been compromised, please contact our support team immediately so we can take protective action. We take data security seriously and continuously invest in safeguarding the information of every player on our platform.

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or incomplete data on your account, and we will process such requests promptly. If you wish to have your account and associated data deleted, you can submit a request through our support contact, subject to any legal retention requirements that apply. You have the right to withdraw consent for any data processing that is based solely on your consent, without affecting the lawfulness of processing that occurred before withdrawal. If you have concerns about how your data is being handled, you are entitled to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data rights requests within a reasonable timeframe and without unnecessary barriers. Your privacy rights are not conditional on continued use of the platform — they apply regardless of your account status.

jilibee uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. We also use analytics cookies to understand how players navigate the site so we can improve the overall experience — this data is aggregated and does not identify you personally. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain platform features. We do not use third-party advertising cookies or tracking pixels that share your behaviour with external ad networks. Session cookies are deleted automatically when you close your browser, while persistent cookies remain for a set period to support your preferences. Any changes to our cookie practices will be reflected in an updated version of this policy. If you have questions about specific cookies in use, you are welcome to contact our support team for clarification.